Set zoom to use high-performance mode in the Graphics Settings in the Settings appĤ. Here's are some of the troubleshooting steps I've taken so far:ģ. Leave Computer Audio while still connected to the call (700 Mbps+) The results from that action are immediate. (zoom menu bar -> mute (up arrow) -> Leave Computer Audio) I did find something interesting while using my personal room for troubleshooting:ĭisconnecting computer audio from a zoom meeting restores my normal internet speed. I, too, have just found myself in the same boat, both Zoom and Teams are giving me the same issue: speed test results are way down at and after connecting to a meeting. we are all paying customers of your app and need real help here! I am beyond frustrated with Zoom tech support denying that this issue isn't on them and simply blaming the Windows 11 OS, or my Lenovo ThinkPad software, or "something else" installed on my laptop.Ĭome on, Zoom. So, if I have multiple Zoom meetings that are within Zoom's 40-minute idle window, I simply keep my Zoom meetings going after one client drops off and I am awaiting the next client meeting to begin. a horrible inconvenience to close and reopen other programs each time. so the laptop MUST be rebooted again prior to each Zoom meeting. (A question I've asked of Zoom Tech Support that they have yet to answer: why does Zoom continue to run in the background after a meeting is ended?)īUT, if I attempt to log into a subsequent Zoom meeting after that without a fresh reboot first, the internet speed once again drops to ~8Mbps. However, if I go into Task Manager and delete all Zoom-related Tasks that are still running in the background, my internet speed goes back to normal. If I have only 1 Zoom meeting, as soon as Zoom is disconnected when the meeting ends, the internet speed drops to ~8Mbps. ![]() If I reboot and wait more than the 7ish-minutes and then log into Zoom, the internet speed crashes from ~240Mbps to ~8Mbps the very second I connect to Zoom. If I reboot the laptop and log into Zoom within 7-minutes, I experience high speeds while in a Zoom meeting. Like many of you, I've tried everything: updated all programs, uninstalled/reinstalled Zoom multiple times, tried different wired/wireless settings and connections, turned on and off VPN and security apps, setup a new Zoom account for testing purposes and had same results so it isn't an account setting, etc. Again, my 2 IT resources with 6-decades of IT support/repair experience between them believe that this too isn't the real fix to the problem. The latest "suggestion" is for me to waste a whole day and a few hundred dollars to pay someone to reimage my laptop. I have been in constant contact with Zoom Level 1 Support, and then bounced to Level 2 Support and have jumped through all of their "try this, try that" suggestions to "fix" the problem, but none have worked. I'm absolutely convinced, as are my two IT professional colleagues, that it was a Zoom code change at that time. This severe drop in internet speed issue started happening for me seemingly around the same time it did for many of you: early June. Here's an update, though sadly there is still no solution. It is worse than Zoom - even the slowdown-plagued version. Although the network speed test shows no issue, all applications become slow and lagging. 11, 2023 :ġ.) Search for the "Control Panel" and open this up.Ģ.) In the window that comes up, click on the "Network and Internet" linkģ.) In there, there will be a link that says "Internet Options", click on that to get another pop-up windowĤ.) In that pop-up window, towards the top, look for the tab that says "Advanced" and click on thatĥ.) Scroll to the bottom of that window, look for where it lists "Use TLS", check "Use TLS 1.3", and uncheck "Use TLS 1.2".Īlso tried Google Meet. It worked briefly for an earlier version of Zoom, but does not work anymore (after Zoom version evolution) as of Oct. You make sure this by clicking the "Show hidden icons" arrow at the bottom-right of your screen to see all the applications running and exit Zoom if it is still there.Īttempted fix. On my Windows 11 laptop (Lenovo ThinkPad, E495, ethernet wired connection), when I start Zoom (even without signing in, same with Microsoft Team), the internet speed test shows a 30-times drop, from 450 Mbps to ~10 Mbps.Īfter your Zoom session, QUIT Zoom (or Team) COMPLETELY so your internet speed is back to normal. Seeing more responses on the issue, I updated my original message to make it more useful.
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